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Complaint No CCH166172 Nature of Complaint 1NO FLUSH TANK AND TAP PROB ...
Customer Name Mr. MURLI Contact Number 9940192468 CCC (Assignee) CHENNAI CCC (S)
House No # 38/5 Alt. Mobile Number Updated By CHENNAI CCC (S)
Street Name FLAT # F1, PEARL PARK, 2ND STREET, TANSI NAGAR SMS Mobile Number 9940192468 Re Assigned By
Area VELACHERY Landmark - Complaint Date 02/06/2016
City Chennai Nature of Query Service Complaint Type Residence
Pin 600042 Query Category BREAKDOWN Product Type Parryware
Warranty IN Warranty Upcountry Yes
Purchase Details Sri lakshmi H/W;B.no-628;Dated-19.08.14
AMC No Warranty CCC Yes RST
 Technician Details
Allocated Date Visit Date Technician Name Remarks Visit Status
03/06/2016 RA Call allotted to tech. Rajasekar Open - Alloted But Technician not yet attended
03/06/2016 03/06/2016 RA Cascade W/H shell 1no colour white outlet holes side leaking problem & Dice 2in 1 W/M innerhead side leaking problem problem to be replaced-IW PFR - ADVANCE REQUEST for PRODUCT/SPARE from ROCA stocks
13/07/2016 13/07/2016 RA Product replaced-IW & Fixed-OW Dice 2in 1 W/M 1no only given on 27.06.16 Closed - ADVANCE Warranty PRODUCT Replaced from ROCA stocks
 Bill Details
S.No Description Bill No Amount Product Type Labour Charges
1 CB 1356 1057 Spares
2 LB 1269 600 Labour
Total 1657
 Work Done By Technician on Products at Customer Place
 Work Done By Technician on Spares at Customer Place
Spares Code Defect Code Repair Code Warranty Details
C734899 TANK FIXING ASSY SET (3 PCS) Other Replaced Spares (CCC / Dealer Stock) In Warranty
C790399 Outlet assembly cascade NXT S002 OUTLET DEFECT Replaced Spares (CCC / Dealer Stock) In Warranty
 
 Replacement Recommendation by Technician at Customer Place (Please Update within 24 Hrs Calls)
Product Code Color Qty RA#=Complaint No
G4016A1 DICE Wall Mixer 2 in 1 with Bend pipe - 1 CCH166172
RA# Dealer Details/Remarks Product Replaced Date Damaged Product Crushed on
22/06/2016 22/06/2016
 
Product Code Color Qty RA#=Complaint No
C07711C Cascade Nxt WH Cistern Set - Ultra White Ultra White 1 CCH166172
RA# Dealer Details/Remarks Product Replaced Date Damaged Product Crushed on
01/07/2016 01/07/2016
 
Product Code Color Qty RA#=Complaint No
C07111C CASCADE CISTEN SHELL - ULTRAWHITE - 1 CCH166172
RA# Dealer Details/Remarks Product Replaced Date Damaged Product Crushed on
01/07/2016 01/07/2016
 
 Replacement Recommendation by BSI / QA Details (Warranty claim for Product & Spares)
 Bsi's note that scrap it or send it to Bhiwadi statement should go from as warranty claim form , get physically signed by you once a month
RA# BSI App On Dealer Rece Date Recom For Product Code
CCH166172 C07111C CASCADE CISTEN SHELL - ULTRAWHITE
Sent to QA Date Color Qty Dealer / CCC Remarks BSI Remarks Courier / Scrapped Doc No Courier Doc / Scrapped Date
- 1
QA RA Date QA App Date Invoice No Invoice Date FD#CN No FD#CN Date QA Remarks
 
RA# BSI App On Dealer Rece Date Recom For Product Code
CCH166172 18/08/2016 G4016A1 DICE Wall Mixer 2 in 1 with Bend pipe
Sent to QA Date Color Qty Dealer / CCC Remarks BSI Remarks Courier / Scrapped Doc No Courier Doc / Scrapped Date
- 1 OK RPA16610001 10/06/2016
QA RA Date QA App Date Invoice No Invoice Date FD#CN No FD#CN Date QA Remarks
18/08/2016 408233 21/06/2016
 
RA# BSI App On Dealer Rece Date Recom For Product Code
CCH166172 18/08/2016 C07711C Cascade Nxt WH Cistern Set - Ultra White
Sent to QA Date Color Qty Dealer / CCC Remarks BSI Remarks Courier / Scrapped Doc No Courier Doc / Scrapped Date
white 1 RPA16610001 10/06/2016
QA RA Date QA App Date Invoice No Invoice Date FD#CN No FD#CN Date QA Remarks
18/08/2016 408233 21/06/2016
 
RA Letter Dispatch to Customer Date RA Letter Dispatch to Dealer Date
Approval for Replacement Recommentation/Refusal Document No
Satisfied with job performed and presently product is in good condition None
Customer Remarks Satisfied
BSI Satisfaction Remarks
BSI - Closed Complaints Remarks
   Completed Date 13/07/2016
   Status Closed