View Complaints
Complaint No CCH16A655 Nature of Complaint 1NO P/W FLUSH TANK CRACK (REPLACEMENT) PROB... RADHIKA
Customer Name Mr. RAMESH Contact Number 9840119802 CCC (Assignee) CHENNAI CCC (S)
House No #122/150 Alt. Mobile Number 25904992 Updated By CHENNAI CCC (S)
Street Name ADAM STREET , SMS Mobile Number 9840119802 Re Assigned By
Area ROYAPURAM Landmark NR MAHAVEER HOSPITAL Complaint Date 20/10/2016
City Chennai Nature of Query Service Complaint Type Residence
Pin 600013 Query Category BREAKDOWN Product Type Parryware
Warranty Out Warranty Upcountry Yes
Purchase Details
AMC No Warranty CCC No CCC Location
 Technician Details
Allocated Date Visit Date Technician Name Remarks Visit Status
21/10/2016 SAKTHIVEL.C (9841295021) Call alloted to Mr.Sakthivel Open - Alloted But Technician not yet attended
21/10/2016 21/10/2016 SAKTHIVEL.C (9841295021) Cascade D/F F/M shell 1no colour majentha 1no to be changed-OW WIP - CCC TECHNICIAN WILL GO WITH SPARES TO REVISIT
22/10/2016 22/10/2016 SAKTHIVEL.C (9841295021) Rate explained customer will call again later WIP - CCC Revisit Appointment Taken to do work at site by CCC - SMS/Call/Mail/Send letter
05/11/2016 05/11/2016 SAKTHIVEL.C (9841295021) No response from the customer side Closed - Allotted but CCC No work done / CANCELLED
 Bill Details
S.No Description Bill No Amount Product Type Labour Charges
Total
 Work Done By Technician on Products at Customer Place
Product Code Product Category Model Warranty Card No / Serial No DOP
C07114N CASCADE CISTEN SHELL - MAGENTA Parryware Own CLP OW
Qty Defect Code Repair Code Warranty Details
1 Other Educated/Demo Out Warranty
 
 Work Done By Technician on Spares at Customer Place
Spares Code Defect Code Repair Code Warranty Details
 
 Replacement Recommendation by Technician at Customer Place (Please Update within 24 Hrs Calls)
 Replacement Recommendation by BSI / QA Details (Warranty claim for Product & Spares)
 Bsi's note that scrap it or send it to Bhiwadi statement should go from as warranty claim form , get physically signed by you once a month
RA Letter Dispatch to Customer Date RA Letter Dispatch to Dealer Date
Approval for Replacement Recommentation/Refusal Document No
Satisfied with job performed and presently product is in good condition None
Customer Remarks No response form the customer side
BSI Satisfaction Remarks
BSI - Closed Complaints Remarks
   Completed Date 05/11/2016
   Status Closed