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Complaint No CCH27051708 Nature of Complaint 1NO KITCHEN TAP & FLUSH PROB...PREETHI
Customer Name Mr. GYANA RAJ Contact Number 9841436584 CCC (Assignee) CHENNAI CCC (S)
House No F4 Alt. Mobile Number Updated By CHENNAI CCC (S)
Street Name RAJAM APARTMENT, 104, KANA STREET SMS Mobile Number Re Assigned By
Area PURASAVAKKAM Landmark SARAVANA STORES Complaint Date 27/05/2017
City Chennai Nature of Query Service Complaint Type Residence
Pin 600007 Query Category BREAKDOWN Product Type Parryware
Warranty Out Warranty Upcountry Yes
Purchase Details
AMC No Warranty CCC No CCC Location
 Technician Details
Allocated Date Visit Date Technician Name Remarks Visit Status
27/05/2017 NAVEENRAJ N (9841931299) Call allotted to naveen Open - Alloted But Technician not yet attended
29/05/2017 29/05/2017 NAVEENRAJ N (9841931299) Diamond S/C spindle & Knob & Filter 1no changed-OW Closed - Out Warranty PRODUCT/SPARE Replaced from CCC stocks
 Bill Details
S.No Description Bill No Amount Product Type Labour Charges
1 CB 186 935 Spares
2 LB 190 400 Labour
Total 1335
 Work Done By Technician on Products at Customer Place
Product Code Product Category Model Warranty Card No / Serial No DOP
G1821A1 DMD QTR TURN SINK C/SW SP - C Parryware Taps - Own OW
Qty Defect Code Repair Code Warranty Details
1 T004 Leakage From Inner Head Adjusted Out Warranty
 Work Done By Technician on Spares at Customer Place
Spares Code Defect Code Repair Code Warranty Details
G754499 NEW QUATER TURN CERAMIC INNERHEAD T004 Leakage From Inner Head Replaced Spares (CCC / Dealer Stock) Out Warranty
G750399 DIAMOND KNOB QTR. TURN T007 Thread Defect Replaced Spares (CCC / Dealer Stock) Out Warranty
 Replacement Recommendation by Technician at Customer Place (Please Update within 24 Hrs Calls)
 Replacement Recommendation by BSI / QA Details (Warranty claim for Product & Spares)
 Bsi's note that scrap it or send it to Bhiwadi statement should go from as warranty claim form , get physically signed by you once a month
RA Letter Dispatch to Customer Date RA Letter Dispatch to Dealer Date
Approval for Replacement Recommentation/Refusal Document No
Satisfied with job performed and presently product is in good condition Yes
Customer Remarks Satisfied
BSI Satisfaction Remarks
BSI - Closed Complaints Remarks
   Completed Date 29/05/2017
   Status Closed